Terms of Service
Advance purchases are eligible for full refund any time before the item is shipped. Once products have been shipped, they may still be refunded, less all applicable shipping, and the buyer is responsible for return shipping charges.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please note that the taste of spirits is subjective and as such we cannot offer returns for any spirits that do not meet your expectations in terms of taste or smell.
Please submit any cancellation via email to firstname.lastname@example.org
E-mail cancellations must contain the following: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to cancelling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. In the event that a cancellation was submitted (via e-mail or phone), prior to your order being shipped out, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
We only ship products within the U.K., and to be shipped our products, a purchaser must provide an eligible physical address. Any purchase made without an eligible, acceptable address within the U.K. will be fully refunded, and NSD Spirits (the seller) reserves the right to cancel and refund any purchase that does not have an eligible address that is acceptable to NSD Spirits.